PRIVACY POLICY
This Privacy Policy (the „Policy“) explains the privacy practices of JX Support, Inc. („JX Support“, „we“, „our“, „us“) for our website, our mobile applications, and related services (collectively, the „Services“). By using our Services, you acknowledge and agree to our practices described in this Policy in accordance with the General Data Protection Regulation (GDPR) established by the European Union.
1. INFORMATION WE COLLECT
We may collect several types of information from and about users of our Services, including:
1.1. Personal Information
Personal Information is information that can be used to identify, locate, or contact an individual. It also includes other information that may be associated with personal information. We may collect the following types of Personal Information:
- Contact Information that allows us to communicate with you, such as your name, postal addresses, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of JX Support.
- Transaction Information about how you interact with the Services, such as the customer support inquiries that you make, and your interactions with customer service.
1.2. Non-Personal Information
Non-Personal Information is any information not defined as Personal Information. We may create Non-Personal Information from Personal Information by excluding data components that make the information personally identifiable to you or through anonymization.
2. HOW WE USE YOUR INFORMATION
We use the information we collect from and about you for any of the following purposes:
- To provide and manage the Services;
- To respond to your inquiries or fulfill your requests;
- To understand the usage trends and preferences of our users;
- To develop new products and services;
- To improve our Services and how we operate our business;
- To send marketing communications only when we have your explicit consent to do so;
- To personalize your experience on our Services.
3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent personal information to third parties and we will not share your Personal Information with third parties for their marketing purposes without your consent. When we share your information with our service providers and third-party processors, we ensure they comply with GDPR regulations and maintain the security and integrity of your data.
4. HOW WE PROTECT YOUR INFORMATION
We implement appropriate physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure. We also require that our suppliers protect such information from unauthorized access, use, and disclosure. In the event of a data breach, we will notify you and relevant authorities within 72 hours as required by the GDPR.
5. YOUR CHOICES
You have several choices regarding our handling of your Personal Information:
- Access, Correct, Update, or Delete Information: You have the right to request access to, correction of, or deletion of your personal information.
- Data Portability: You have the right to request a copy of the information we hold about you in a structured, electronic format, and to transmit that data to another data controller.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the opt-out or „unsubscribe“ instructions provided in your email or by contacting us directly.
6. CHANGES TO THIS POLICY
We reserve the right to modify this Policy at any time, so please review it regularly. If we make changes to this Policy, we will post the revised Policy on our Services and update the “Effective Date” at the top of this Policy.
7. CONTACT US
If you have any questions about this Privacy Policy or our handling of your information, please contact our Data Protection Officer at:
Jonas Schäffer
privacy@jxsupport.com
This policy is subject to change and any changes will be updated on this page.